AIRLINE INFORMATION
For your convenience, direct dial preset buttons are located on your guest room phone for Air Canada and Westjet. A listing of airlines and their respective phone numbers follow below.
| Air Canada |
265-9555 |
Cathay Pacific |
1-800-268-6868 |
| Air B.C. |
265-9555 |
Continental |
1-800-231-0856 |
| Air New Zealand |
1-800-663-5494 |
Delta Airlines |
1-800-221-1212 |
| Air U.K. |
235-1161 |
Lufthansa |
1-800-563-5954 |
| American Airlines |
1-800-433-7300 |
Northwest - KLM |
1-800-225-2525 |
| British Airways |
1-800-247-9297 |
Quantas |
1-800-227-4500 |
AIRPORT TRANSPORTATION
Taxis are available in front of the hotel and along
our 6th Street exit. If you require a time call
or a specific taxi company, please contact our Front
Office who will assist you with the necessary arrangements.
ATMs
An ATM is located in our Lobby (24/7 accessibility) and in the Red Fox Pub.
BABY SITTING SERVICES
Our Guest Services Agents will assist with referrals to accredited child care agencies.
BELL SERVICE
Porterage service is available via Bellstaff daily between the hours of 7:00AM – 11:00PM. Located on the lobby level, our Bellstaff will be pleased to assist with all your porterage needs including baggage storage.
BUSINESS SERVICES
A CPU and printer are located in an office on the
Lobby level; available for registered hotel guest
usage between the hours of 7:00AM and 11:00PM. A
2nd computer is available for Internet access in
the Lobby. Guest Services (the front office) will
assist with your needs for fax and photocopying.
An onsite independent copier service, Copy Solutions
is available during regular business hours through
Copy Solutions is located at the 6th Street entrance
into the Hotel. Referrals for word-processing upon
request
CANCELLATIONS
The Ramada Hotel Downtown Calgary has a standard cancellation policy of 4:00PM on the day of arrival. A 72 hour cancellation policy is imposed during peak travel periods including, but not limited to, June Oil Show dates and during the Calgary Stampede. Negotiated group contracts, including FIT travel are subject to 30 and 60 day cancellation policies. Our reservations agent will confirm your cancellation policy at the time of booking. Unless otherwise instructed, a 1 night charge will be imposed for late cancellation and/or for failure to show while the Hotel holds a guaranteed reservation.
CAR RENTALS
Car rental agencies are conveniently located in
the downtown. Our Guest Service Agents will be happy
to assist in arranging a vehicle for you should
you so desire. Local phone numbers are: Enterprise
263-1273 Thrifty 262-4400 National 262-4400 Hertz
233-8366-1300 Discount 299-1224 Budget 226-1550
Avis 269-6166.
CHECK – IN &CHECK - OUT TIMES
Check–in time is 3:00PM. Should your arrival
be earlier in the day, and your room type of choice
is available, we will allocate a room to you at
that time. Check - out time is at 12:00 noon on
the day of departure. If you require an extension,
please contact the Front Desk on the day of departure.
We will make every effort to accommodate your request
and are pleased to offer complimentary luggage storage.
FRONT DESK
The Front Desk is available for your convenience
24 hours a day
VIDEO CHECK-OUT
Available on your television using the remote control
and following the prompts.
EXPRESS CHECK-OUT
On the night prior to your check-out, a copy of
your bill will be placed under your door if there
is a credit card on your account. Your signed express
check-out slip and keycard may be dropped in either
the lobby or parkade express boxes prior to departure.
CHURCH SERVICES
Our Guest Service Agents are equipped with locations
and service times closest to the hotel.
EXECUTIVE LEVELS
The rooms on the Executive Floors (3, 7, 8 and 9)
are appointed with upgraded amenities including
terry-cloth bathrobes and turn down service. For
more information, please contact the Front Desk
or Reservations.
CONFERENCE SERVICES
Located on the Lobby level, please contact the Sales and Catering Department for all of your meeting and service needs.
CONSULATES
| Antigua and Barbuda |
416-961-3143 |
Italy |
276-9389 |
| Australia |
604-684-1177 |
Jamaica |
416-598-3008 |
| Austria |
283-6526 |
Kazakhstan |
416-593-4043 |
| Belgium |
416-944-1422 |
Korea |
416-368-3399 |
| Chile |
416-924-0106 |
Lithuania |
416-538-2992 |
| China |
416-964-7260 |
Mexico |
508-2777 |
| Columbia |
416-977-0098 |
Netherlands |
266-2710 |
| Cuba |
416-234-8181 |
Norway |
263-2270 |
| El Salvador |
416-975-0812 |
Panama |
416-651-2350 |
| Estonia |
416-461-0764 |
Romania |
416-585-5802 |
| France |
416-925-8041 |
Senegal |
416-782-4676 |
| Germany |
247-3357 |
South Africa |
416-944-8825 |
| Great Britain |
416-593-1267 |
Spain |
416-977-1661 |
| Guatemala |
416-604-0655 |
Sweden |
541-0354 |
| Hong Kong |
604-685-0883 |
Switzerland |
233-8919 |
| Hungary |
252-4502 |
Ukraine |
416-763-3114 |
| Indonesia |
416-360-4020 |
USA |
416-595-1700 |
| Israel |
416-961-1126 |
Venezuela |
416-960-6070 |
CREDIT CARDS
Major credit cards including Visa, Master Card,
American Express and Diner's Club are accepted as
payment.
MEDICAL SERVICES
A 24 hour Medical Clinic is located on 8th Street
and 8th Avenue (2 blocks west of the Hotel).
ELECTRICAL CURRENT
Electrical current in all guest rooms is 110V.
HAIR SALON
A Hair Salon is located on site.
FAX SERVICES
Services are available through Guest Services (Front
Desk).
The Hotel fax number is (403) 237-6127.
FOREIGN EXCHANGE CURRENCY
The Front Desk is available to convert US dollars
to Canadian Dollars at competitive rates. Guests
wishing to exchange larger amounts are best served
by area banks who will offer exact exchange rates
daily.
EXERCISE ROOM
Located on the 2nd Level, keycard entry will allow
access daily between the hours of 7:00AM –11:00PM.
HOUSEKEEPING DEPARTMENT
The Housekeeping Department extends a warm welcome
and endeavors always to make your stay a pleasant
and relaxing experience.
Guest rooms are serviced from 8:00 a.m. to 4:30
p.m., Monday through Sunday. During these hours,
room attendants will enter each room needing service.
Night service may be arranged until 10:00 p.m. A
“do not disturb” card is available for
the doorknob. Outside of housekeeping hours, the
Front Desk will do their very best to accommodate
any special request you may have.
Housekeeping will be pleased to help if you require
towels, humidifiers, ionizers, Iron and ironing boards, blankets, pillows,
playpens or cots are located in each guest
room.
Telephone Directories, a guest directory including
our room service menu and stationary are found in-room.
ICE MACHINES
Ice is available on each floor between the elevators
with the exception of the 4th floor.
MAPS
The in-room Where Calgary magazine offers useful
maps to help with your Calgary navigation. Maps
for driving, walking, cycling and jogging are also
available at the Front Office
LAUNDRY and DRY CLEANING
Laundry and dry cleaning is available for the same
day and overnight. The hours for pick-up are on
the laundry form which is located with the bag in
your dresser. Please contact the Front Office for
pick up or leave with the Bellperson in the lobby.
There is a Coin Laundry (one washer, one dryer)
located inside the Exercise Room on the 2nd floor.
Laundry soap and change is available at the Front
Desk.
LOST AND FOUND
Inquiries regarding lost and found items will be
handled promptly. Please contact our Hotel Operator
for assistance.
MAIL AND COURIER SERVICES
Postage is available in the Shefield and Sons Gift
Shop. Courier Services can be arranged with the
assistance of our Front Desk.
PARKING
The Ramada Hotel has underground valet parking.
Height restrictions apply. Propane vehicles are not
accepted. There are many self parking alternatives in the
neighborhood; please enquire with the Front Desk. Fee applies.
To call for your vehicle, press “parkade”
on your guest room phone and the attendant will
endeavor to have your vehicle ready by the time
you enter the parkade.
PET FRIENDLY
The Ramada Hotel will accept a small pet in select smoking accommodation for a one time fee of $25.00 per stay..
RESERVATIONS
In-house, please dial 3025. Locally, please dial 263-7600 or toll free (direct to the Hotel) call 1-800-661-8684. Should you wish to book Ramada elsewhere in North America, please dial Ramada Central reservations at 1-800-272-6232 or visit
www.ramada.com.
ROOM SERVICE
Room Service is available daily between the hours
of 7:00AM 11:00PM. The Room Service Menu is located
in the in-room guest directory.
SAFETY DEPOSIT BOXES
Safe storage of documents and valuables is available
at the Front Desk. Some size limitations apply.
SALES AND CATERING
Groups, meetings and social events can be arranged
through our Sales and Catering, located on the Main
Lobby level.
SECURITY
Is available 24 hours a day. Please contact the
Hotel Operator for assistance.
SHOPPING
The gift shop is located off the Main Lobby and
is open from 7:00 a.m. to 11:00 p.m. Monday to Sunday.
Gifts, souvenirs, tobacco, specialty items, newspapers
and magazines are available.
TAXES
Destination Marketing Fee1% - Provincial Tourism Levy 4% - Goods and Services Tax (GST) 5%.
WAKE UP CALLS
Dial 0 to place a wake up call with the Operator.
Guests may also set their own own wake-up calls
by following the instructions on the guest room
telephone or by setting the in-room clock radio.
Our Tenants meeting your service needs:
